AutoSync Terms of Service

Effective date: 2026-06-10 Operator: Resona Frame CO., LTD., 12 F., No. 2, Guanqian Rd., Zhongzheng Dist., Taipei City 100007, Taiwan Contact: service@resonaframe.com

These Terms of Service ("Terms") govern your access to and use of the AutoSync website at autosync.resonaframe.com (the "Site") and the AutoSync macOS application (the "App"). The Site and the App are operated by the Operator identified above (the "Operator", "we", "us"). By purchasing a license, downloading the App, or browsing the Site, you agree to be bound by these Terms.

The App ships with a separate End User License Agreement (LICENSE.txt inside the App bundle) which governs your rights to install and use the binary itself. These Terms cover everything around that: purchase, refunds, updates, account, and dispute resolution. In the event of conflict between these Terms and the EULA with respect to use of the App binary, the EULA controls.

1. The product

AutoSync is a macOS desktop application that aligns multi-camera video clips by timecode, recording time, and audio waveform, and exports an FCP7 XML for import into Adobe Premiere Pro or compatible non-linear editors. It is sold as a perpetual license bound to one major version line; major-version upgrades are sold separately at the Operator's discretion.

The App may include time-limited trial functionality. Trial use is subject to all restrictions and disclaimers in these Terms and in the EULA.

2. Purchase, license keys, and activation

• Purchases are processed by Gumroad, Inc. (https://gumroad.com/terms). When you complete a purchase, Gumroad sends you a license key by email.
• One license key activates the App on up to two (2) Macs you personally own or control. Each activation counts against this limit.
• You may deactivate a Mac at any time via AutoSync → 授權狀態… → 登出此機器. The activation slot is released on the Operator's license server so that you can use the freed seat on another Mac.
• After activation, the App re-verifies your license online every 14 days. If your Mac cannot reach the verification endpoint, a 7-day grace window applies, during which the App continues to function — i.e., up to 21 days of continuous offline use between successful verifications. A single successful verification resets the cycle.
• If you exceed the two-Mac limit and cannot deactivate a Mac (because it is lost, stolen, or unrecoverable), contact service@resonaframe.com and we will reset the slot after verifying the original purchase.

The Operator may revise the activation limit, verification interval, and grace window for future releases. Changes apply to versions released after the change date; versions you have already installed continue to operate under the limits in effect at the time of that release.

3. Refunds

We offer a 14-day refund from the date of purchase, processed through Gumroad's standard refund flow. Issuing a refund deactivates your license key on all Macs.

Refunds are processed by Gumroad under Gumroad's own refund policy in effect at the time of your purchase as displayed on the AutoSync product page. Where Gumroad's policy provides a longer refund window than 14 days, that longer window applies to your purchase.

Refunds after the applicable refund window are at the Operator's discretion and are typically granted only for material defects we are unable to resolve within a reasonable period.

4. Updates, major versions, and discontinuation

• Minor updates within a major version (e.g., 1.0 → 1.5) are delivered free of charge through the in-app Sparkle updater.
• Major-version updates (e.g., 1.x → 2.0) are sold as a separate product. Holders of an earlier-major license may receive a discount, advertised at the time of the new release; the Operator does not commit in advance to the existence, terms, or pricing of any upgrade discount.
• The Operator does not commit to a release cadence, to any uptime, to any support response time, or to the indefinite continued availability of the License Worker, the verification endpoint, the update feed, or any Operator-controlled service.
• The Operator may discontinue the App, the License Worker, the verification endpoint, or any Operator-controlled service at any time. In such case, license keys already issued remain valid for as long as the last released version of the App continues to function on a then-supported Mac operating system; the Operator is not obligated to provide further updates, fixes, or support.

5. Acceptable use

You may use the App for any lawful personal or commercial editing work, on Mac hardware you own or are authorised to use. You may NOT:

• redistribute, resell, sublicense, rent, lease, share, publish, or otherwise transfer the App binary or your license key;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent applicable law expressly permits this despite the restriction;
• use the App to process or edit content you do not have the legal right to edit, sync, copy, or modify (you warrant that you hold all necessary rights to the media you load into the App; we do not adjudicate rights questions);
• use the App in violation of any export-control, sanctions, anti-money-laundering, or other applicable law;
• use the App to develop, train, or improve a product or service that is substantially similar to and directly competes with the App.

Material breach of this Section 5 entitles the Operator to terminate your license without notice and without refund, in addition to any other remedies available at law or equity.

6. Disclaimer of warranty

The App and the Site are provided "AS IS" and "AS AVAILABLE", with all faults, and without warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

The App is an assistive synchronisation tool. Its output — including alignment results, reported confidence values, and exported FCP7 XML — is a recommendation, not a guarantee. The editor remains solely responsible for verifying the alignment, the exported XML, and the final edit before delivering any output to a client, broadcaster, platform, or other third party. The Operator does not warrant that the App will produce a correct, complete, or usable result on any particular footage set, that it will operate uninterrupted or error-free, or that any defects will be corrected.

To the maximum extent permitted by applicable law, the Operator disclaims all liability arising from your reliance on the App's output without independent verification.

7. Limitation of liability

To the maximum extent permitted by applicable law, the Operator's total cumulative liability to you for all claims arising out of or relating to these Terms, the App, the Site, or any Operator-controlled service shall not exceed the amount you paid for the applicable license in the twelve (12) months immediately preceding the event giving rise to the claim.

In no event shall the Operator be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost or corrupted footage, misaligned edits, lost project files, lost time, missed or delayed deliveries, rejected deliverables, rework costs, lost revenue, lost profits, lost goodwill, or any damages arising from your failure to independently verify the App's output, even if the Operator has been advised of the possibility of such damages and regardless of the legal or equitable theory upon which the claim is based.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law, including statutory consumer rights of consumers resident in the European Union, the United Kingdom, or other jurisdictions where such rights are non-waivable, and liability for death or personal injury caused by gross negligence or willful misconduct.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Operator and its affiliates, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your breach of these Terms or the EULA; (b) your use of the App in violation of any applicable law; (c) any content you process with the App for which you do not hold the necessary rights; (d) any claim by a third party arising from your reliance on, or distribution of, the App's output without independent verification. The Operator reserves the right to assume sole control of the defence and settlement of any indemnified claim, in which case you agree to cooperate with the Operator's reasonable requests.

9. Termination

You may terminate these Terms at any time by ceasing all use of the App and the Site and deleting all copies of the App in your possession or control.

The Operator may terminate or suspend these Terms and your license: (a) for material breach of these Terms, the EULA, or any applicable law, immediately and without notice; (b) for any other reason, on thirty (30) days' written notice to the email address associated with your purchase. Termination by the Operator does not entitle you to a refund except where required by applicable consumer law or where termination is for the Operator's convenience and falls within the applicable refund window.

Sections 5 through 8, 10, 11, 12, 13, and 14 survive termination.

10. Force majeure

The Operator shall not be liable for any failure or delay in the performance of any obligation under these Terms to the extent caused by events beyond the Operator's reasonable control, including without limitation acts of God; natural disasters; pandemics; war; terrorism; civil disturbance; strikes or labour disputes; governmental orders, sanctions, or restrictions; failures or disruptions of the Internet, telecommunications networks, payment processors (including Gumroad), content delivery networks or hosting providers (including Cloudflare), DNS providers, certificate authorities, or upstream service providers; cyberattacks; and failures of third-party software or hardware on which the Operator depends. The Operator will make commercially reasonable efforts to resume performance as soon as practicable.

11. Export control and sanctions

You represent and warrant that: (a) you are not located in, organised under the laws of, or a resident of any country, region, or territory subject to comprehensive economic sanctions or trade embargoes administered by the United States, the European Union, the United Kingdom, or the Republic of China (Taiwan); (b) you are not identified on any list of prohibited or restricted parties maintained by the U.S. Department of the Treasury (Office of Foreign Assets Control), the U.S. Department of Commerce (Bureau of Industry and Security), the European Union, any of its member states, the United Kingdom, or the Republic of China (Taiwan); (c) you will not export, re-export, transfer, or otherwise make the App available to any person, party, or destination prohibited by the foregoing laws and regulations.

12. Changes to these Terms

We may revise these Terms from time to time. Revisions will be posted at autosync.resonaframe.com/terms with a new effective date. For changes that materially reduce your rights or materially increase your obligations, we will additionally email registered customers at least thirty (30) days before the new effective date. Your continued use of the App or the Site after the new effective date constitutes acceptance of the revised Terms; if you do not accept them, your sole remedy is to stop using the App and the Site (which does not entitle you to a refund except as provided in Section 3).

13. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of China (Taiwan), without regard to its conflict-of-laws principles. The Taipei District Court of the Republic of China (Taiwan) shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to the following.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose mandatory consumer-protection rules grant you the right to bring proceedings in the courts of your country of residence, you retain that right notwithstanding the preceding paragraph, and the substantive consumer-protection rules of your country of residence apply to the extent they cannot be contracted away.

14. General

Entire agreement. These Terms, together with the EULA referenced above, constitute the entire and exclusive agreement between you and the Operator with respect to the App, the Site, and Operator-controlled services, and supersede all prior or contemporaneous communications, proposals, representations, and agreements, whether oral or written.

Severability. If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent; the remaining provisions shall remain in full force and effect.

No waiver. The Operator's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver of any provision is effective unless in writing and signed by the Operator.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations hereunder without the prior written consent of the Operator. Any attempted assignment in breach of this clause is void. The Operator may assign these Terms freely, including to an affiliate or to any successor in connection with a merger, acquisition, reorganisation, or sale of substantially all assets.

No agency. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and the Operator.

Notices. Notices to the Operator shall be sent to service@resonaframe.com. Notices to you may be sent to the email address associated with your purchase or posted on autosync.resonaframe.com.

Language. These Terms are provided in English. Where translations are made available for convenience, the English text prevails in the event of any inconsistency.

15. Contact

For questions about these Terms, your license, or the App: service@resonaframe.com.